Website Terms

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About these terms

These terms govern use of this website operated by ONS DIGITAL MARKETING L.L.C (“ONS”, “we”, “us” or “our”). Our business correspondence address is 306, Third Floor, Nassima Tower (VOCO), Sheikh Zayed Road, Dubai, UAE. Contact info@onsdm.com or +971 50 430 2850.

Please read these terms before using the website. If you do not agree, please stop using it. These terms concern website use; a client engagement is governed by the written proposal, scope and service agreement accepted by the parties, together with applicable law.

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Enquiries and service agreements

The website presents our capabilities and examples of our work. Preparing or sending an enquiry does not purchase a service, reserve delivery capacity or create a client service agreement. This website does not offer an online checkout.

Before work begins, the parties should agree the services, deliverables, responsibilities, fees, advertising budgets, payment terms, approvals and any applicable performance assurance in writing. Any changes to scope or commercial terms should also be agreed in writing.

Ownership and permitted use of commissioned deliverables, third-party licences, cancellation arrangements and project-specific obligations are determined by that agreement and applicable law. This website does not introduce additional cancellation charges or a blanket no-refund policy.

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Responsible website use

You may use the website to learn about ONS, view our work and contact us for lawful business purposes. You must not attempt unauthorised access, introduce malicious code, interfere with the website, impersonate another person or submit unlawful or misleading material.

You are responsible for ensuring that you are entitled to share information and materials you send to us. Do not use the enquiry form to send confidential customer databases, sensitive personal records or access credentials.

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Website content and intellectual property

Website text, visual designs, artwork, photographs, films, logos and other materials are owned by ONS or used under permission or licence, except where otherwise stated. You may view the website for information about our business. Any rights arising under applicable law remain unaffected.

You must obtain the relevant rights holder’s permission before reproducing, commercially exploiting or presenting the website’s materials as your own. Client and third-party names, trademarks and materials remain subject to their respective owners’ rights.

Illustrative environments and concept visuals are not representations of actual client premises unless expressly identified as such.

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Case studies and performance information

Case studies describe particular engagements, measurement periods and business circumstances. Read the measurement notes alongside the headline figures. Enquiries, bookings, enrolments, revenue and profit are different measures and should not be treated as interchangeable.

Historical results are not a forecast for another business. Proposed objectives and the way they will be measured are agreed for each engagement. A revenue-to-marketing-cost multiple does not measure net business profit.

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Performance assurance

Our Performance Assurance page explains the published assurance for eligible revenue-focused campaigns. The target is attributable revenue of at least twice the combined advertising spend and ONS service fees within 45 days. Branding and app-install campaigns are excluded.

The 45-day period starts when advertising is live across all platforms in the agreed plan. The client must allocate and maintain the recommended advertising budget, follow the agreed strategy and allow ONS to manage implementation. ONS obtains approval before implementation. The campaign plan and attribution method are agreed before launch.

If the target is not reached after 45 days, ONS continues the agreed services without charging its service fee until the target is reached, subject to the agreed conditions. Advertising spend remains payable. Revenue and costs continue to be measured cumulatively from the original start date, including advertising spend during the waiver and service fees already charged.

The stated remedy is a service-fee waiver for continued work, not a refund of previously charged fees or advertising spend. Eligibility, the campaign scope and measurement arrangements should be recorded in the written agreement. Nothing in the assurance restricts rights or remedies that cannot lawfully be excluded.

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External links and communications

Links to maps, social networks, WhatsApp and other external services are provided for convenience. Those providers control their services and apply their own terms and privacy notices.

The enquiry form lets you submit your details directly to ONS by email. Alternatively, you can open WhatsApp to review and send a prepared message containing the same details. Opening WhatsApp may pass the prepared text to that provider, as explained in our Privacy Policy.

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Availability, accuracy and responsibility

We aim to keep the website useful and accurate. Content may be updated, and access may be interrupted by maintenance or technical issues. If you identify an error, please contact us so that we can review it.

ONS’s responsibilities and any liability arising from website use are determined by applicable law. These terms do not exclude liability that cannot lawfully be excluded, waive mandatory consumer rights or limit a right to compensation protected by law. Contractual responsibilities for paid services are addressed in the relevant service agreement, subject to those same legal protections.

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Privacy

Our Privacy Policy explains the information handled through the website enquiry process, the external communication channels and the choices available to you. Accepting these terms is not consent to receive marketing communications.

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Questions, complaints and disputes

For a question or complaint, email info@onsdm.com with the relevant details. We will review the matter and work with you towards a resolution. Contacting us does not prevent you from exercising your statutory rights or approaching a competent authority.

These website terms are governed by the applicable laws of the United Arab Emirates and, where relevant, the Emirate of Dubai. Disputes are subject to the courts that have jurisdiction under applicable law. This does not override a mandatory jurisdiction rule or a legally protected right.

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Changes to these terms

We may revise these website terms as the website or our services develop. The published page will show the revision date. A website update does not by itself change an existing client service agreement or retrospectively remove accrued rights.