Privacy Policy

01 / PRIVACY POLICY

Who we are and what this covers

ONS DIGITAL MARKETING L.L.C (“ONS”, “we”, “us” or “our”) is responsible for the personal information it uses to handle enquiries made through this website and its business contact channels. Our business correspondence address is 306, Third Floor, Nassima Tower (VOCO), Sheikh Zayed Road, Dubai, UAE. Email info@onsdm.com or call +971 50 430 2850 for privacy enquiries.

This policy explains our website enquiry process. Where we process information on a client’s instructions as part of a campaign or other service, the relevant client agreement and data-processing arrangements also apply. The client’s privacy notice may govern its own collection and use of customer information.

02 / PRIVACY POLICY

Information you provide

When you prepare an enquiry, you may enter your name, business name, email address, phone number, website or social profile, service interests, goals, preferred timing and budget context. When you contact us by email, telephone or WhatsApp, we may also receive your email address, telephone number, message contents and any information you choose to share.

Please provide only information relevant to the business enquiry. Do not include passwords, payment-card details, patient records or other sensitive personal information in the website enquiry fields. If information about another person is necessary, you must be authorised to share it.

03 / PRIVACY POLICY

How the enquiry form works

Submitting an enquiry sends the details you enter to our website server, which validates the information and emails it to ONS. The form does not retain a separate database copy of your enquiry. Our hosting and email providers process the information to deliver the message. Temporary abuse-prevention records, including hashed network identifiers and submission fingerprints, are retained for up to one hour.

Opening WhatsApp uses a link containing your prepared message. That service may therefore receive the message text when the link is opened, before you press Send. The provider’s own privacy terms apply to its processing.

ONS receives enquiries through the website email form or when you send a message through WhatsApp. We use the information to respond, understand your needs, prepare proposals and manage the resulting business relationship.

04 / PRIVACY POLICY

Why we use personal information

We use enquiry information to answer questions, discuss suitable services, prepare and administer agreements, maintain relevant business records, resolve complaints and meet applicable legal obligations.

We rely on consent where required. Where applicable, processing may instead be necessary to take steps you request towards a contract, perform a contract with you, comply with a legal obligation or establish, exercise or defend legal rights. We assess the applicable basis for the particular processing activity.

Sending an enquiry does not subscribe you to marketing messages. We do not use this form to enrol visitors in a mailing list or advertising audience. If we invite you to receive marketing communications, we will explain how your information will be used and obtain consent where required.

05 / PRIVACY POLICY

Browser storage, cookies and technical information

The website uses browser session storage to remember your motion preference. It does not use that preference to identify you or track advertising activity. The preference normally ends when the browser session closes.

We use Google Analytics to understand website visits and interactions, and the OpenAI advertising pixel to measure activity associated with our ChatGPT advertising. These services may process browser and device information, page visits, online identifiers and interaction events, and may use cookies or similar technologies. Our custom enquiry conversion events record a newly accepted email-form submission without including the visitor's name, email address, phone number or message. A WhatsApp click is not recorded as a confirmed email enquiry. Links to social networks and maps open external services only when selected; those services have their own privacy and cookie practices.

The website's hosting and security providers may process technical request information, such as an IP (Internet Protocol) address, browser information, requested page and access time, to deliver and protect the website. You can manage cookies and similar storage through your browser settings and use the privacy controls offered by Google and OpenAI. Blocking tracking technologies may affect measurement. We will update this policy when our website services or information-handling arrangements change.

06 / PRIVACY POLICY

Who may receive information

Information may be accessed by authorised ONS team members who need it to deal with the enquiry or deliver agreed services. Business email, communications, hosting and technical-support providers may process information where required to support those activities. Professional advisers or competent authorities may receive information where necessary for legal obligations, claims or professional advice.

When you choose WhatsApp, a social network or another external service, its provider processes information under its own terms. We do not sell enquiry information. You can contact us for information about the service providers involved in handling your enquiry.

07 / PRIVACY POLICY

Processing outside the UAE

Email, messaging and other service providers may process information outside the UAE. Before arranging a cross-border transfer, ONS must identify the applicable legal basis and safeguards under the data-protection law that governs the processing.

Depending on the circumstances, this may require an approved level of protection, enforceable contractual safeguards or another legally permitted transfer basis. Using this website is not treated as blanket consent to international transfers. Contact us for information about the safeguards applicable to your enquiry.

08 / PRIVACY POLICY

Retention and protection

We retain personal information only for as long as it is needed for the purpose for which it was collected, including handling an enquiry, administering a client relationship, meeting legal record-keeping obligations or addressing a legal claim. The relevant period depends on the nature of the record, the relationship and applicable legal requirements. Information that is no longer needed should be securely deleted or anonymised.

Access controls, appropriate technical protection and organisational procedures must reflect the nature and risks of the information being processed. No online system can offer absolute security. Suspected misuse or a security concern can be reported to info@onsdm.com. We will assess and address incidents, including notifications where required by applicable law.

09 / PRIVACY POLICY

Your choices and rights

Subject to the law that applies and its conditions, you may request information about our processing, access to your personal information, correction of inaccurate information, deletion, restriction or cessation of processing, and a portable copy or transfer of eligible information. You may also have rights to object to relevant automated decisions and request human review. This enquiry form does not make automated decisions about you.

Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before withdrawal. You may object to direct marketing at any time.

Send a request to info@onsdm.com, identifying the information or interaction concerned. We may request proportionate information to verify your identity. We will respond in accordance with applicable legal requirements and explain any lawful reason why a request cannot be fulfilled in full. You may also raise a complaint with the competent data-protection authority, including the UAE Data Office where the federal personal-data law applies.

10 / PRIVACY POLICY

Updates and contact

We will update this policy when the website or our processing arrangements change. The published policy will show its revision date. Material changes that require a further notice or consent will be handled in accordance with applicable law.

Privacy contact: info@onsdm.com. Postal address: ONS Digital Marketing LLC, 306, Third Floor, Nassima Tower (VOCO), Sheikh Zayed Road, Dubai, UAE.